24/7 medico-legal support, whenever you need it
Immediate expert guidance for doctors and healthcare organisations.
Most Common Questions
Here are some of the common things most of our existing and new customers are looking for help with:
Contact us immediately before responding. We’ll review the notice or complaint, explain what it means, and guide you on the appropriate response. Early advice can significantly reduce risk and prevent issues from escalating.
If you believe an incident may lead to a claim, contact us as soon as possible. Early notification allows us to guide you on next steps, protect your position, and ensure your policy responds appropriately. You can lodge a claim or notification online, email or call our team for support.
These matters should be reported to us as soon as you’re notified. Our medico-legal team can help you understand the process, your obligations, timeframes and whether legal representation may be required.
Do not respond directly. Notify us immediately so we can review the request, explain your obligations, and coordinate an appropriate response or legal support if needed.
Even if no formal complaint has been made, contact us early. We can advise on documentation, communication strategies, safety considerations and whether the matter should be formally notified under your policy.
You can contact our claims team at any time for an update. We’ll explain where the claim is up to, what’s happening next, and who is managing your matter.
If you’re unsure, it’s best to contact us. Many matters start as incidents, complaints or patient concerns before becoming claims. Early notification helps preserve your cover and ensures you receive timely advice.
Yes. Many claims arise even when no clinical error has occurred. Notifying early allows us to provide guidance and protect your position.
No. Notifications made for advice or early risk management do not automatically affect premiums. Failing to notify early can create greater issues later.
Yes. Medico-legal support is available 24/7 for urgent matters.
You can contact us for incidents, complaints, adverse events, consent issues, subpoenas, regulatory investigations, record requests, or any situation where you’re unsure what to do next.
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Why Tego
Your practice, understood. Your risks, covered. Your team, on call 24/7
Personalised medical indemnity and malpractice insurance for specialists and healthcare organisations, with 24/7 medico-legal support. Award-winning protection so you can keep practising with confidence.
Fast 24/7 Medico-Legal support
When something goes wrong or feels uncertain, speak with our experienced medico-legal advisers. Practical and empathetic support through complaints, AHPRA matters, investigations and civil claims - day or night.
Competitive & Personalised Pricing
Premiums that reflect your specialty, procedures, billings and practice setting, so you pay only for the risks you carry. Competitive rates with fast, straightforward quotes and renewals.
Comprehensive Cover, Designed by Industry Experts
Broad protection shaped by experienced insurance and medico-legal teams. Informed by real claims insight, it keeps pace with modern practice and your evolving risks—so it fits the way you practise.
Trusted by Thousands customers
Chosen by more than 30,000 healthcare professionals nationwide, with award-winning product, claims and client service, and over a decade of consistent support. A partner that understands healthcare and stands beside you when it matters.
Testimonials
The cover with Tego was more comprehensive than my existing insurer and I was pleasantly surprised to see some great savings on my premium. Tego are attentive and treat me like an individual – not just a policy holder.
Dr Benjamin Olesnicky
Anaesthetist
Being a FRANZCOG doesn’t necessarily mean 100% of my billings comes from the high-risk practice of obstetrics; I work also in gynaecology and fertility, both of which represent a lower claims risk to me and my indemnity provider. Tego tailored my indemnity policy to my actual practice. Not only was Tego’s policy equal to the best policies on the market in terms of cover and facilities, it was significantly more affordable; more importantly, it was reflective of my actual practice.
Dr David Moore
Obstetrician, Gynaecologist & Fertility Specialist
I recently had a rather unpleasant interaction with a patient and their family. I contacted Tego immediately who very quickly put me in touch with a lawyer who was based locally and very helpful and accommodating, and answered my calls and emails even out of work hours. I’m very grateful for the support that the Tego and the lawyer they engaged provided!
Dr Yi Zhong Zhuang
Consultant Neurologist
I was very impressed with the way Tego’s underwriters assessed me on my individual merits. Once I compared the cover with my existing insurer, I realised that Tego was offering broader cover at a more competitive premium.
Dr Alina Zeldovich
Ophthalmologist & Co-Founder Beamers
I have found the legal advice – on a range of issues – given by Tego to be very useful. All interactions have been timely, friendly and have answered my questions fully.
Johnny Levy
Medical Director, Primary Healthcare Limited