Here to support you

This information is for Tego Policy Holders with an Entity Medical Practice Policy (policy numbers starting with reference “EMMI”)

We encourage you to contact us early so our panel of expert medico-legal advisers can help to minimise the impact of any claim or complaint.

If you need to notify us of a claim or incident that may give rise to a claim please complete the claims form and email to

Medico-Legal Support

If you are seeking medico-legal advice and your policy number starts with “EMMI”, call our support hotline on (02) 9018 9997. Please have your Policy Schedule and Policy Number available.

Claims form →

Claims overview →

What should I notify?

We encourage our clients to get in contact early so we can provide timely advice and make sure that your interests are best protected. Be sure to make contact if any of the following occurs:

  • Service of court documents, especially a statement of claim or summons.
  • A complaint is received from AHPRA, the Healthcare Complaints Commission or a medical council or board.
  • A patient makes a written or verbal complaint.
  • The police seek documents or a statement.
  • The practice receives correspondence from Medicare regarding provider numbers, item usage or audits.
  • A request is received for medical records from a patient or third party or a subpoena.
  • A solicitor gets in touch asking for a report or meeting to discuss the medical management of their client
  • You believe comments appearing in print or on social media could be considered defamatory.

Support when you need it

We understand that the most important aspect of dealing with any complaint, claim or critical incident is the welfare of our clients. That’s why we’ve partnered with BHSI who offer a 24/7 hotline that puts you in touch with a panel of highly experienced medico-legal advisors who can give you advice when you need it.

We know that stress from claims and complaints can have an adverse effect on you, with concerns of potential to damage your reputation and your career. BHSI’s claims service is highly responsive, focused on results and open communication, giving you peace of mind that the matter is already in safe hands. They commit to be with you every step of the way, guiding you through the process.

Request a quote

Call 1300 834 683 or request a quote, and one of our representatives will be in touch.

Request a quote →