Submit and manage your claim with expert legal support

Notify a claim, complaint or incident quickly and get immediate access to medico-legal support.

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Claim Process

How to notify a claim or incident

If you’re involved in a claim or incident that could lead to a claim, notify us as soon as possible. Early notification allows us to provide timely medico-legal advice, manage risk and ensure your insurance responds appropriately.

1

Contact Tego immediately

Call our 24/7 medico-legal support 
line on 1300 834 683 or email claims@tego.com.au. You can also lodge a notification online. If you’re unsure whether something needs to be notified, contact us – it’s always safer to notify early.

2

Submit your claim or incident notification

Complete our secure online claim form with details of the complaint, legal documents or incident. Email us any relevant correspondence, such as AHPRA letters, statements of claim or Medicare audit notices.

3

Case review and expert medico-legal advice

Our specialist claims team reviews your matter and connects you with experienced medico-legal advisers and defence lawyers where required. We assess coverage under your medical indemnity policy and develop a clear strategy to protect you.

4

Ongoing support and resolution

We manage the claim from start to finish, keeping you informed throughout. This may include responding to AHPRA investigations, defending court proceedings, managing settlements or guiding you through Medicare audits and regulatory issues.

Reasons for notifications

What should I notify?

If you’re unsure whether to notify — it’s always safer to let us know early. We’ll guide you on what to do next.

Contact our 24/7 medico-legal support

Testimonials

What doctors and healthcare professionals say about working with Tego

The cover with Tego was more comprehensive than my existing insurer and I was pleasantly surprised to see some great savings on my premium. Tego are attentive and treat me like an individual – not just a policy holder.

Dr Benjamin Olesnicky

Anaesthetist

Being a FRANZCOG doesn’t necessarily mean 100% of my billings comes from the high-risk practice of obstetrics; I work also in gynaecology and fertility, both of which represent a lower claims risk to me and my indemnity provider. Tego tailored my indemnity policy to my actual practice. Not only was Tego’s policy equal to the best policies on the market in terms of cover and facilities, it was significantly more affordable; more importantly, it was reflective of my actual practice.

Dr David Moore

Obstetrician, Gynaecologist & Fertility Specialist

I recently had a rather unpleasant interaction with a patient and their family. I contacted Tego immediately who very quickly put me in touch with a lawyer who was based locally and very helpful and accommodating, and answered my calls and emails even out of work hours. I’m very grateful for the support that the Tego and the lawyer they engaged provided!

Dr Yi Zhong Zhuang

Consultant Neurologist

I was very impressed with the way Tego’s underwriters assessed me on my individual merits. Once I compared the cover with my existing insurer, I realised that Tego was offering broader cover at a more competitive premium.

Dr Alina Zeldovich

Dr Alina Zeldovich

Ophthalmologist & Co-Founder Beamers

I have found the legal advice – on a range of issues – given by Tego to be very useful. All interactions have been timely, friendly and have answered my questions fully.

Johnny Levy

Johnny Levy

Medical Director, Primary Healthcare Limited