10 tips for effective handling of patient complaints

in General.

Formal complaints against psychiatrists, surgeons, obstetricians/gynaecologists, GPs and other doctors are on the rise and clinicians are increasingly turning to their medical indemnity insurance providers for support. For example, the Victoria Health Complaints Commissioner received 1244 complaints against medical practitioners in the 2017-18 financial year, 18% more than in 2016-17. In NSW, the number of  … Read more


Medical Malpractice Insurance Reduces Your Stress

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The Emotional Stress of a Medical Malpractice lawsuit Let’s be clear- As a physician, it’s not a matter of if you will get sued, but when. About 35% of physicians in low-risk specialties and 88% of physicians in high-risk specialties are projected to face their first claims by the age of 45. By the age  … Read more


Medical Indemnity Insurance – Important Issues Facing Physicians

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Being sued for malpractice is a major concern to most healthcare professionals.  But three are other insurance issues that must concern doctors: Medicare Investigations Coronial Inquests AHPRA / Medical Board Investigations. Medical Indemnity Insurance in Australia covers Medical Investigations, Coronial Inquests and Regulators – AHPRA / Medical Board Investigations Medicare Investigations Only a small percentage  … Read more


What surgeons can do if they receive a complaint

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Surgeons who receive a complaint from a patient or another clinician via the Royal Australasian College of Surgeons (RACS) can seek support from the College or their medical indemnity insurance organisation. The college has produced a Complaints User Guide to explain how it deals with complaints against its Fellows, who include cardiothoracic surgeons, general surgeons,  … Read more


Why Health and Medical Professionals Need Medical Practice Insurance

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Medical and Healthcare professionals truly face distinctive risks for a multitude of reasons, from a patient’s limited mobility to protecting sensitive patient information dealt with on a daily basis. And that’s in addition to the other risks faced, like property damage to your medical business office or loss of business records and patient files.    … Read more


Run-Off Cover Scheme (ROCS) in your Medical Indemnity Policy

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What is ROCS? ROCS is a Australian government scheme that provides eligible doctors with free of charge Medical Indemnity Insurance for their past private practice once they have ceased working   It is funded through a yearly 5% levy, the “ROCS support payment”, which is applied to all Medical Indemnity Premiums during a doctors practicing life.  … Read more


Why urological surgery is the perfect fit for this convivial doctor

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Tego Profile: Dinesh Patel Specialty: Urological surgeon – private and public Medical School: University of New South Wales Internship, residencies and advanced training: Sutherland Hospital, St George Hospital, Prince of Wales Hospital, Concord Hospital, Gosford Hospital, Westmead Children’s, St Vincent’s Sydney Significant other: My supportive wife Enjoys: Music, travel, running, good food and wine Urological  … Read more


Medical Indemnity Insurance – Why it should be on your radar

in General.

Australia Medical Indemnity Insurance safeguards both practices and their professionals. Medical Indemnity Insurance safeguards both practices and their professionals in the allied health sectors from claims for property damage, financial loss, and bodily injury coming from omissions and errors in your medical practice. It is essential that practices or incorporated entities providing health care services  … Read more