Blog - Tego News

Dealing with a Patient Complaint

in General.

No doctor wants to deal with a patient complaint. It can be challenging and stressful experience – so much that in one study it was found that over 95% of medical practitioners experience stress after receiving a complaint. (reference in footnote please: Bismark, M., Spittal, M., Studdert, D., (2013) Identification of doctors at risk of  … Read more


Seven Important Tips for Resolving a Patient’s Complaint

in General.

As an experienced provider of medical indemnity insurance in Australia, our team at Tego recommend to respond to patient complaints in a timely manner. Listening to your patient’s concerns and showing empathy has been shown to assist in resolving or reducing the effects of a complaint escalating.  Below are 7 initial steps that will help  … Read more


Patient Follow up – A 101 Guide for Medical Practices & Medical Practitioners

in General.

At Tego Insurance, you will always receive responsive, professional and expert medico-legal advice and claims support so you can continue to focus on providing quality patient care. Tego Insurance’s range of products include medical indemnity insurance for medical practitioners, medical centres and day clinics. Medical Indemnity Insurance As a Medical Indemnity Insurance provider, we understand  … Read more


The Use of Chaperones in the Health Profession

in General.

During intimate examinations it is well documented that by having a chaperone present is a mitigating factor in minimising the risk in clinical practice. Doctors Medical indemnity insurance  and Medical Practice Insurance can protect and support medical practitioners and medical practices against false accusations and misunderstandings. At Tego, our deep understanding of the medical profession  … Read more


Storing your patient’s health information on the Cloud

in General.

Tego offers competitive premiums, unparalleled quality of cover and 24/7 support backed by Australia’s top medico-legal advisers. As a risk area covered by Medical Indemnity Insurance, it is important you understand the privacy and regulatory requirements when it comes to storing information on the cloud. Patient health information has traditionally been stored either in a  … Read more


Rise of Social Media and Protecting Your Health Practice

in General.

Social media is a powerful tool for people to share information, opinions, experiences, videos images and audio clips.  It is estimated that 79% of Australians now use social media. It is imperative that medical and health practitioners are informed about the challenges that social media presents in regard to their ethical and regulatory responsibilities. Medical  … Read more


Yes, Australia’s Healthcare Industry is Booming

in General.

Our nation’s healthcare industry is booming.  But with this surge comes more risks and potential threats to a doctor’s practice That is why having broad and comprehensive Medical Malpractice Indemnity Insurance is a necessity in practice. Eric Lowenstein, of Tego Insurance is on the frontline support doctors in practice and recognises the importance of having  … Read more