Blog - Tego News

When Patients Refuse Treatment

in General.

As Medical Indemnity Insurance Providers, the experts at Tego are well aware of the many issues GP’s face. This includes patients refusing more testing under advice from the doctor. Let’s be clear, a competent patient is within their rights to refuse treatment. It is however important that you have fully informed the patient of  the  … Read more


When is your software a medical device?

in General.

The Therapeutic Goods Administration in Australia is in charge of regulating health related software that falls under the statutory definition of a medical device, as defined in- “section 41BD of the Therapeutic Goods Act 1989 (Cth).” Here is what you need to know: The regulation of software as a medical device is currently centred on  … Read more


New Code of Conduct for Midwives in Australia

in General.

As medical practice insurers and medical indemnity insurance providers, we want you to know the legalities of being a midwife and your practice’s code for conduct.  At Tego, we recommend that all midwives take the opportunity to review the Code and familiarise themselves with the expectations for practice as set out by the NMBA.  The  … Read more


The Importance of a Hospital Discharge Summary: What Every GP Needs to Know

in General.

The AMA’s position statement states “when a patient has received hospital care, the GP needs timely and comprehensive communication about the care provided, including transfer of care arrangements in order to enable the GP to continue providing high-quality care for the patient.” Australian Medical Association, General Practice/Hospitals Transfer of Care Arrangements, 2018 As a leading  … Read more


Specialist Doctors in Training: You Need Protection

in General.

Protect your reputation and registration At Tego, we understand that training to be a doctor and building a career can be fraught with stress and unease. That is why we specialise in offering specialist doctors in training medico-legal advice and support. We provide high quality and responsive medico legal support as part of the medical  … Read more


Dealing with a Patient Complaint

in General.

No doctor wants to deal with a patient complaint. It can be challenging and stressful experience – so much that in one study it was found that over 95% of medical practitioners experience stress after receiving a complaint. (reference in footnote please: Bismark, M., Spittal, M., Studdert, D., (2013) Identification of doctors at risk of  … Read more


Seven Important Tips for Resolving a Patient’s Complaint

in General.

As an experienced provider of medical indemnity insurance in Australia, our team at Tego recommend to respond to patient complaints in a timely manner. Listening to your patient’s concerns and showing empathy has been shown to assist in resolving or reducing the effects of a complaint escalating.  Below are 7 initial steps that will help  … Read more