Trusted Medical Indemnity Insurance for Specialists

Dealing with a Patient Complaint

By Eric Lowenstein on Monday, September 16th, 2019 in General.

No doctor wants to deal with a patient complaint. It can be challenging and stressful experience – so much that in one study it was found that over 95% of medical practitioners experience stress after receiving a complaint. (reference in footnote please: Bismark, M., Spittal, M., Studdert, D., (2013) Identification of doctors at risk of  … Read more


Seven Important Tips for Resolving a Patient’s Complaint

By Eric Lowenstein on Tuesday, September 10th, 2019 in General.

As an experienced provider of medical indemnity insurance in Australia, our team at Tego recommend to respond to patient complaints in a timely manner. Listening to your patient’s concerns and showing empathy has been shown to assist in resolving or reducing the effects of a complaint escalating.  Below are 7 initial steps that will help  … Read more


New Guidelines on Sexual Boundaries in the Doctor and Patient Relationship

By Eric Lowenstein on Tuesday, September 3rd, 2019 in General.

The Australian Medical Board released their new, revised guidelines for all Australian medical practitioners. At Tego, we want to make medical practitioners aware of the revised guidelines as they are relevant to the way your practice may be managed. It is important to review your medical indemnity insurance to determine the scope of cover in  … Read more


Things can go wrong – medical indemnity insurance is here to protect you

By Eric Lowenstein on Tuesday, August 27th, 2019 in General.

Yes, the service delivery of healthcare is changing and complex from formal to informal, face to face to online services. This means that your medical indemnity insurance must address the myriad of exposures which can impact doctors to practice owners to corporate entities. One thing you can count on is that things will go wrong.  … Read more


Medical Practices Must Protect Against Cyberattacks: 4 Tips for Your Office

By Eric Lowenstein on Monday, August 19th, 2019 in General.

Big publicised cyberattacks may make the headlines, but in fact, simple human error accounts for more data breaches in the health sector than any shadowy figures. At Tego, as medical practice insurance providers, we have a few suggestions to protect your medical practice. The Office of the Australian Information Commissioner (OAIC) reported the highest number  … Read more


Patient Follow up – A 101 Guide for Medical Practices & Medical Practitioners

By Eric Lowenstein on Tuesday, August 6th, 2019 in General.

At Tego, you will always receive responsive, professional and expert medico-legal advice and claims support so you can continue to focus on providing quality patient care. Tego’s range of products include medical indemnity insurance for medical practitioners, medical centres and day clinics. Medical Indemnity Insurance As a Medical Indemnity Insurance provider, we understand the importance  … Read more


The Use of Chaperones in the Health Profession

By Eric Lowenstein on Wednesday, July 31st, 2019 in General.

During intimate examinations it is well documented that by having a chaperone present is a mitigating factor in minimising the risk in clinical practice. Doctors Medical indemnity insurance  and Medical Practice Insurance can protect and support medical practitioners and medical practices against false accusations and misunderstandings. At Tego, our deep understanding of the medical profession  … Read more


Storing your patient’s health information on the Cloud

By Eric Lowenstein on Thursday, July 25th, 2019 in General.

Tego offers competitive premiums, unparalleled quality of cover and 24/7 support backed by Australia’s top medico-legal advisers. As a risk area covered by Medical Indemnity Insurance, it is important you understand the privacy and regulatory requirements when it comes to storing information on the cloud. Patient health information has traditionally been stored either in a  … Read more


Rise of Social Media and Protecting Your Health Practice

By Eric Lowenstein on Tuesday, July 16th, 2019 in General.

Social media is a powerful tool for people to share information, opinions, experiences, videos images and audio clips.  It is estimated that 79% of Australians now use social media. It is imperative that medical and health practitioners are informed about the challenges that social media presents in regard to their ethical and regulatory responsibilities. Medical  … Read more


Yes, Australia’s Healthcare Industry is Booming

By Eric Lowenstein on Monday, July 8th, 2019 in General.

Our nation’s healthcare industry is booming.  But with this surge comes more risks and potential threats to a doctor’s practice That is why having broad and comprehensive Medical Malpractice Indemnity Insurance is a necessity in practice. Eric Lowenstein, of Tego Insurance is on the frontline support doctors in practice and recognises the importance of having  … Read more