September 2019

Dealing with a Patient Complaint

By Tego Insurance on Monday, September 16th, 2019 in General.

No doctor wants to deal with a patient complaint. It can be challenging and stressful experience – so much that in one study it was found that over 95% of medical practitioners experience stress after receiving a complaint. (reference in footnote please: Bismark, M., Spittal, M., Studdert, D., (2013) Identification of doctors at risk of  … Read more

Seven Important Tips for Resolving a Patient’s Complaint

By Tego Insurance on Tuesday, September 10th, 2019 in General.

As an experienced provider of medical indemnity insurance in Australia, our team at Tego recommend to respond to patient complaints in a timely manner. Listening to your patient’s concerns and showing empathy has been shown to assist in resolving or reducing the effects of a complaint escalating.  Below are 7 initial steps that will help  … Read more

New Guidelines on Sexual Boundaries in the Doctor and Patient Relationship

By Tego Insurance on Tuesday, September 3rd, 2019 in General.

The Australian Medical Board released their new, revised guidelines for all Australian medical practitioners. At Tego, we want to make medical practitioners aware of the revised guidelines as they are relevant to the way your practice may be managed. It is important to review your medical indemnity insurance to determine the scope of cover in  … Read more